It ensures compliance with our IT Security Policies.” With a centralized platform for IT management, it facilitates a more streamlined workflow, improving operational efficiency by 82%.Īndy Ng from Dole Asia Holdings added, “TeamViewer Tensor has become invaluable in our Dole IT environment. Firstly, it enhances efficiency by streamlining the management of Dole’s IT infrastructure, resulting in considerable time and resource savings. The IT department from Dole quickly saw benefits from adopting TeamViewer’s solution. These robust security features ensure that Dole’s cybersecurity remains uncompromised. TeamViewer Tensor offers one of the highest levels of security, incorporating market-leading sophisticated back-end architectures, advanced encryption methods and two-factor authentication. Additionally, the integration of RMM allows the IT team to effectively manage and monitor all their assets, including servers and networks, with the added capabilities of patch management and software deployment at scale.Ĭonsidering the rising number of cyber-attacks, security remains a top priority for IT departments, including Dole’s. With the implementation of TeamViewer Tensor, Dole’s IT team can now deliver rapid and dependable remote support and troubleshooting to regional teams. This feature proved immensely valuable for Dole, given the complexity of its enterprise and the challenges it faced in gaining a comprehensive overview of its asset infrastructure’s health. The POC yielded successful results, leading to the rapid scaling of the solution to hundreds of devices within a month.ĭuring the POC, the team also recognized the value of TeamViewer RMM (Remote Monitoring and Management), which offers a unified dashboard for viewing devices and assets. However, upon evaluating TeamViewer Tensor, the team quickly realized that it perfectly matched their requirements for a unified solution and promptly initiated a proof of concept (POC). In order to align with the company’s digital transformation goals and prepare for an increasingly digitalized operational landscape, the IT department was embarking on a journey to find a technology partner capable of addressing these challenges through a unified platform.ĭole first turned to TeamViewer intending to use it solely as a remote connectivity solution, given its existing usage in various departments. Dole also used multiple solutions for accessing and managing its heterogenous IT landscape, which leads to significant effort for license management, costs, and security patching. Staying abreast of multiple platforms and systems presents a significant difficulty for the IT department at Dole, impeding their ability to provide timely IT support and management necessary for the smooth functioning of the company. Due to the company’s extensive history, its IT infrastructure is complex, encompassing diverse networks, servers, and systems with varying levels of sophistication throughout the organization. The primary challenge faced by Dole’s IT department is the efficient and secure management of over 5,000 devices located across different geographical regions. Dole’s IT department faces the challenge of efficiently and securely managing a complex IT infrastructure with over 5,000 devices across different regions, hindering their ability to provide timely support, prompting them to seek a technology partner for a unified platform to align with their digital transformation goals.
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